The Gray Team at eXp Realty

category: Real estate agency, Real estate agent
address: 1020 7th N St Suite #140, Liverpool, NY 13088, United States
Phone: +1 315-726-1505
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

rayting: 4.9
services: Service options: Online appointments, On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet,
Amenities: Gender-neutral toilets,
Crowd: LGBTQ+ friendly,

Name: T***** M*****
Date: 2024-01-24 22:24:07
Rating: 5
Comment: Ben and his staff were a pleasure to work with. the whole transaction went smoothly. I would and will recommend Ben to anyone in need of a realtor!!

Name: A* K****
Date: 2024-01-03 19:20:09
Rating: 5
Comment: The Gray Team worked really hard for me. Not only to help me find the perfect house but to secure a mortgage.

Name: J**** F*******
Date: 2023-11-12 19:37:46
Rating: 5
Comment: We used the Gray team to find our property as first time home buyers. Samantha and Ben was very professional, helpful, supportive and kind. They knew the local housing market very well and guided us throughout the whole process from the initial search to the closing. We never felt pushed and they provided us with a balanced opinion regarding all the houses we wanted to view. They also suggested some very good house options that we wouldn’t have thought of looking at (including the one we actually purchased).We would highly recommend them for finding the perfect house!
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Name: D**** W******
Date: 2023-09-14 14:11:16
Rating: 5
Comment: The entire team was a pleasure to work with and Ben worked to understand what we were looking for even when at times we hadn’t known yet. We found our dream property and cannot more highly recommend!

Name: K******* A****
Date: 2023-08-21 14:40:25
Rating: 5
Comment: Ben Gray and his team worked well and efficient. Being out of state, we were able to handle selling our late fathers home with ease with Bens team. We feel Ben was knowledgeable and available when needed. I would highly recommend using The Gray Team.

Name: A*** G******
Date: 2023-08-09 20:17:04
Rating: 5
Comment: We had the absolute best experience! Ben is so caring and was beyond helpful in making us first home buyers. He helped us find our dream home, answered all questions we had and then some.Could not recommend more ☺️

Name: M******* J*****
Date: 2023-08-05 10:12:15
Rating: 5
Comment: I loved working with Samantha she truly made this process amazing after dealing with other realtors that didn’t work out I wish I found her sooner!

Name: J******* A**
Date: 2023-08-03 11:50:14
Rating: 5
Comment: Ben and his team were great to work with. Made the process of selling our home less stressful. They were very communicative throughout the whole process and were never “put out” about any questions or concerns we asked about. We would work with them again in a heartbeat!

Name: M*** M****
Date: 2023-07-27 17:19:41
Rating: 5
Comment: Moved to Syracuse from out of state and Samantha at eXp Realty made the real estate buying process a veritable breeze. Her knowledge of the market, quick responsiveness, and her ubiquitous availability permitted quick viewings (via video calls!) of available inventory in the area and ultimately the selection of a very satisfactory property. Samanthas professionalism and kindness throughout the process were a most-welcomed added bonus. Highly recommend The Gray Team at eXp Realty and, of course, Samantha in particular!

Name: J**** C********
Date: 2023-07-08 00:39:46
Rating: 5
Comment: Easiest buying/selling process Ive ever been through. Highly recommend The Gray Team at EXP Reality! Ben and Nicole were very responsive and helpful throughout the whole process. Absolutely would use again.

Name: C***** K*****
Date: 2023-06-30 16:16:51
Rating: 5
Comment: The gray team is a great group of people to work with, their follow up is excellent. The communication is even better. I recommend Ben Gray and Tomasena for all of your real estate needs. Give them a chance you won’t be sorry.

Name: B******* N******
Date: 2023-05-19 19:12:29
Rating: 5
Comment: Absolutely amazing experience working with Samantha Rotolo. My family and I are completing a cross country move from the Washington state to Upstate New York and needed to purchase a home remotely. We are first time home buyers and Samantha was so patient, explaining each and every step of the process. She is well connected in the community and facilitated everything from inspections, radon mitigation system installation, title, etc. She was extremely responsive to every text/email/question - even responding evenings and weekends. This is especially impressive given our 3 hour time difference. From first contacting Samantha, she helped us find, virtually tour, make an offer, and officially close on a home (all remotely) within 60days. It was an amazing experience and if we ever need a realtor in Upstate NY, I will 100% be using her services again. 10/10 would recommend.

Name: K**** L****
Date: 2023-04-19 17:45:12
Rating: 5
Comment: We really lucked out when we found Ian Wheatley with the eXp Gray Team. As first time homebuyers and being a younger couple, buying a home seemed daunting and intimidating - especially when it came to the mortgage part. Ian truly went above and beyond guiding us through every aspect of this process. He is honest, respectful, humble and very knowledgeable. One thing in particular that stood out to us was that Ian never pressured us to settle for anything less than we wanted. We were looking for an older home and we were quite picky - Ian was always reassuring and accommodating. He pays great attention to detail, he is a wealth of knowledge based on both personal and professional experiences, and he explains things in a practical and easy to understand way - it’s clear that he cares about equipping his buyers with all the knowledge theyll need to be successful homeowners. Anyways, I could go on and on, but you’ll just have to see for yourself. He is passionate, dedicated, and truly one of a kind. If you don’t believe me yet, here is a photo of him sticking his head into an old plumbing access cupboard, getting covered in cobwebs. Thanks again Ian !!! :)

Name: D****** B*****
Date: 2023-03-25 03:03:00
Rating: 5
Comment: Samantha was great to work with. We’re excited for our new home!

Name: B****** G*******
Date: 2023-03-07 18:43:40
Rating: 5
Comment: We had a great experience working with Nicole. She kept us informed, led all communication efforts, had good advice for each situation and was overall easy to work with. I would recommend her to anyone looking to buy or sell their home.

Name: C****** L******
Date: 2023-02-17 15:05:33
Rating: 5
Comment: I had the pleasure of working with Nicole Bocsusis from this team and I couldnt ask for someone better to help me through this process. She constantly went above and beyond to find my dream home. Everything I needed was completed in a timely manner and she always made herself available for any questions, or concerns I had.

Name: D**** M*****
Date: 2023-01-25 15:04:07
Rating: 5
Comment: The Gray Team and Ben in particular were truly great. The communication, attention to detail and listening to what we were trying to accomplish were incredible. And we sold the house for what we were hoping to get and they made the process very smooth. Would definitely use them again and recommend them.

Name: B***** M*****
Date: 2023-01-20 20:02:29
Rating: 5
Comment: We had a wonderful experience selling our home with Ben Gray and his associate, Thomasina. We had an older home to sell & didn’t know where to begin. Ben walked us through step by step, was patient as we navigated the sale of our family home, and easy to collaborate with. He returned calls quickly & communicated beyond our expectations . If we buy again in the future, we definitely would use Ben. I highly recommend him to anyone looking to sell or buy a home!

Name: S**** A*******
Date: 2023-01-16 17:11:19
Rating: 5
Comment: Samantha Rotelo at the Grey Team did an outstanding job helping us find and purchase a home remotely. She was easy to communicate with and very responsive.

Name: b**** w***
Date: 2023-01-10 21:33:37
Rating: 5
Comment: Everything was a smooth process I recommend them. We had a quick sale and quick closing.

Name: P** G*******
Date: 2022-12-29 15:08:39
Rating: 5
Comment: Thomasina is the reason I choose the grey team realty...her outstanding performance helping my daughter finding her home keeping that in mind for 2 years I reached out to her to help me and within 2 days my house was sold for more than asking price. Thomasina is a great asset to the company and I will recommend her to everyone...thanks again Grey team

Name: W****** K******
Date: 2022-12-27 15:15:56
Rating: 5
Comment: Ian was a huge help in assisting through the entire process of the purchase. His attention to detail was much appreciated. Thanks!

Name: g**** p******
Date: 2022-12-07 16:34:24
Rating: 5
Comment: A great team! Samantha is very attentive and thorough. She helped me with a long-distance home purchase and was invaluable throughout the buying process. I wouldnt have succeeded without her help!

Name: B**** D****
Date: 2022-12-06 23:18:27
Rating: 5
Comment: Ben and Gray Cross realty have done such a great job. I have had the pleasure of working with them on a few projects and they have went above and beyond for me. I suggest if you have the chance to meet them and work with them you take it. Thanks Gray Cross you guys rock.

Name: L***** e**** m* B*****
Date: 2022-12-02 22:35:34
Rating: 5
Comment: Our realtor Nicole was top notch.Very helpful and just a great person.Thank you so much for all your help on purchasing our home.

Name: J** J**
Date: 2022-11-27 15:16:53
Rating: 5
Comment: Nicole Bocsusis was my agent, and I cannot recommend her highly enough. She’s awesome! I moved to Syracuse during the pandemic, so aside from coworkers, I know very few people here. I was incredibly anxious throughout the home buying process. Nicole was highly professional, and she really made me feel like I was working with a friend who was looking out for my best interest. She addressed all my concerns, and provided information about specific areas I was unfamiliar with.Nicole also helped me find a reputable home inspector. Even after closing on my home, she is continuing to help me find skilled professionals I need for work around my house. I am extremely happy with The Gray Team at EXP Realty, especially Nicole Bocsusis.

Name: J******* K*****
Date: 2022-11-23 22:52:57
Rating: 5
Comment: Nicole was incredibly professional, informative, and made herself easily accessible for all of the questions we had. She expertly helped us through the process of buying our first house and eased our concerns along the way. We are very lucky to have worked with her and the eXp team.

Name: J*** L****
Date: 2022-11-14 17:39:43
Rating: 5
Comment: Ian was patient and kind and helped us in every way possible. We found our dream land for retirement. Ian was with us every step of the way, and went above and beyond to help gather information we didnt realize we wanted to know.

Name: M**** O****
Date: 2022-11-11 00:52:18
Rating: 5
Comment: I cannot thank the Gray Team enough for their expertise, professionalism and the ability to follow through to the very end to make this purchase happen for me. A special thanks to Nicole, Ben and Thomasina. If you’re unsure about hiring this team, don’t be! I totally recommend them.

Name: D* T*** C**** M*
Date: 2022-11-07 15:55:52
Rating: 5
Comment: Samantha was very helpful in the house searching and buying process. She went above and beyond in having our needs met prior to closing. We enjoyed working with her.

Name: K********
Date: 2022-10-26 14:01:50
Rating: 5
Comment: I worked with Samantha, she was absolutely amazing. Anytime I had a question about literally anything during the process of finding my first home she was always there to answer. And if she didn’t know off hand she was willing to go out of her way to find out. Very flexible to my crazy work schedule when looking for a home and very knowledgeable when walking through the homes.

Name: R** B*******
Date: 2022-10-15 12:12:32
Rating: 5
Comment: The sale of our home was very smooth. Listed on a Friday we went to our camp for Saturday and Sunday came home on Monday to 11 offers!Ben and Thomasina were helpful in navigating the treacherous waters of attorneys and banks associated with the buyers.Thank you Gray team

Name: N**** B*******
Date: 2022-10-14 19:25:28
Rating: 5
Comment: Fair, honest, competent, diligent, thorough and kind. What more can be said of an individual? Ben and his team are all this and more!

Name: D*** B****
Date: 2022-10-11 15:41:35
Rating: 5
Comment: Professional, courteous, and with you every step of the way. Highly recommend.

Name: J** S*****
Date: 2022-10-10 13:55:08
Rating: 5
Comment: Working with Ian and the gray team went just as pictured. Fast, easy, communicative, and available whenever needed. Also helps when you have a great team that can help find the right home. Will definitely be working with Ian again later down the road!Saire Siblings LLC

Name: T****** N*****
Date: 2022-10-07 14:39:42
Rating: 5
Comment: Wry good did as expected no complaints thank you

Name: K**** L*****
Date: 2022-09-28 17:27:21
Rating: 5
Comment: Thanks to Nicole Bocsusis , she went above and beyond to make sure everything was done in a timely manner.. thanks Grey Team at eXp Realty.

Name: L*** R***
Date: 2022-09-26 17:14:44
Rating: 5
Comment: The Gray Team at eXp realty was great to work with! We worked with Nicole, and she was absolutely amazing, knowledgeable, and accommodating! She made us feel comfortable through out the entire process, and was always available to us for whatever we needed. I will definitely be recommending Nicole and eXp to anyone I know buying in the future!

Name: C******* S********
Date: 2022-09-18 15:50:56
Rating: 5
Comment: Working with Ben Gray and his team to purchase our first home was a dream! We were completely new to this process and all of our questions were met with a calm prescience, easy answer and true teaching of the home buying process. Ben worked with us directly, listened to our non-negotiables and firm budget and showed us a variety of homes to get a feel for what we truly wanted. He was always honest and upfront and helped us to have realistic expectations of what we could get with our budget as well as what we could expect with the current market! He knew just the home for us in the perfect neighborhood for our family and just the right amount of TLC so that we can make it our own. His team was fast and responsive as well and made this process so smooth and honestly we hardly had to do a thing! I would HIGHLY recommend working with anyone on his team if you’re looking to buy OR sell as I can with 100% certainty say you will be taken care of! Ben truly cared that we found a house to call a home and that’s what I was looking for in a realtor.

Name: K****** O******
Date: 2022-09-15 19:10:27
Rating: 5
Comment: Knowledgeable, available, user friendly staff who works diligently on your behalf. Superior customer service.

Name: T** B******* J*
Date: 2022-09-15 17:48:53
Rating: 5
Comment: Ben and his entire team did a fantastic handling the listing, sale and closing on my house, and also on the other end helping me locate and buy a new one. They really took the pressure off me during what is a stressful process and streamlined everything. Everyone was very responsive, willing to help, and answered my questions thoroughly. I couldnt be more pleased with the process and highly recommend Ben and his team. The referrals to ancillary folks- mortgage broker, handyman, pool guy, etc. were all spot on too. Highly Recommend!

Name: R****** M*****
Date: 2022-09-08 10:46:26
Rating: 5
Comment: Ben has sold us over 30 houses! Awesome experience every time! Staff and organization are top notch and easy to work with. Thank you so much!

Name: A***** K*******
Date: 2022-09-05 01:13:40
Rating: 5
Comment: After checking the new listings on a Tuesday morning, I saw a home that looked like a nice one for our family. I contacted our realtor, Ian Wheatley, and he promptly made an appointment for us to see it later that day. After seeing the house, we fell in love with it and decided to make an offer the next day. Ian’s suggestions for the offer details were crucial. He knew just what we should offer and the stipulations and offer details that we should include to set us apart. We were very nervous, as this was only the second house we were making an offer on. We found out on that Saturday that our offer was accepted! Thanks to Ian’s understanding of the current market and all of his hard work and effort, we moved into our new home only a few short months later. Thank you so much Ian Wheatley and the Gray Team!

Name: K*** S*****
Date: 2022-08-31 18:53:28
Rating: 5
Comment: Ian at the Gray team was one of the best realtors I’ve worked with. He listened to my wants and needs in the house I was looking for and was very effective on helping me find my new home. His knowledge of the areas neighborhoods help in deciding where I would live. He was always ready to show a house that either I or he found. His patience was a godsend.

Name: J****** W*****
Date: 2022-08-12 20:46:11
Rating: 5
Comment: In an extremely challenging Pandemic market Ben brought a unique strategy to pricing and placement of the house in the market that enabled us to receive multiple competing offers, and ultimately negotiate and close a purchase offer that was above our highest expectations.He and his team were a pleasure to work with and responsive. If needed, I certainly would engage Ben and his team on future housing needs!

Name: A***** R***
Date: 2022-08-10 17:32:41
Rating: 5
Comment: Ben and his team were absolutely all you could ever ask or hope for. Real estate can be very tricky and nuanced in negotiating, Ben is an expert in negotiating and guided us to the right decision. Can’t recommend Ben and his team enough.

Name: J**** G******
Date: 2022-07-28 21:35:14
Rating: 5
Comment: Working with Ian Wheatley is a great experience. He really knows what he is doing, is honest, and will help throughout the whole home buying process. Would work with Ian again and recommend his services to family and friends.

Name: K***** M*****
Date: 2022-06-09 20:16:03
Rating: 5
Comment: The Gray Team was very professional to work with! Ben and Samantha are great and fun to work with and were never tired of more showings in a crazy market. Samanthas response time is unparalleled, works with passion and is always ready to provide sound advice.

Name: G*** T******
Date: 2022-05-26 21:08:40
Rating: 5
Comment: The best realtors in Syracuse. What a professional team they know the entire CNY region like the back of their hand. Looking forward to participating with them in the parade of homes 2022. What a fun group of people. Talk to Ben!

Name: K**** R*****
Date: 2022-05-08 00:58:29
Rating: 5
Comment: Ben is that rare professional who greatly values integrity. His work is authentic, forward, and real. We have been blessed to work with Ben and his team. I warmly recommend the Gray group without reservation. Stellar! Welcome to CNY…

Name: J**** D*****
Date: 2022-04-29 17:27:27
Rating: 5
Comment: The Gray team was awesome! Ben and Thomasina were great to work with and went above and beyond. Ben especially went far beyond ones expectations of an agent /broker and helped me through was nothing less than a difficult home to sell. They really looked out for my interests. I cannot say how thankful I am to have worked with them. Thanks so much!!

Name: A**** L**
Date: 2022-03-18 01:40:29
Rating: 5
Comment: Samantha was great. Very communicative without being overbearing. Asked lots of questions and picked up on what we were looking for in a home right away. Would 100% recommend.

Name: R*** L******
Date: 2022-01-19 19:18:03
Rating: 5
Comment: Is always a pleasure to work with Sarah Murphy ..whether buying or selling shes professional curtious and always keeps ya updated ..5starz.+ a 100!×100..=success in your real estate needs!

Name: D**** C*****
Date: 2022-01-11 16:21:06
Rating: 5
Comment: The entire Gray team is wonderful to work with throughout the buying experience. Buying a home can be a nerve racking experience, but they get you through all of the glitches. They definitely put a personal touch on everything they do!

Name: M*** M*****
Date: 2022-01-05 22:51:01
Rating: 5
Comment: Thomasina Greene was my realtor and she did an awesome job for me. There were a few times that she went out of her way to help me, and she even continued to help me and answer all my questions even after the sale was completed. Thank you Gray Team and thank you Thomasina.

Name: K**** G
Date: 2022-01-04 19:29:43
Rating: 5
Comment: It was a long process due to the first buyer falling through. Sarah was amazing and stuck with us and we received a second offer right away! Our first home is now someone’s else’s to make memories in. We have no doubt Sarah will help us find our next home soon! Thank you again!

Name: F*** D*******
Date: 2021-12-31 19:14:26
Rating: 5
Comment: Ben went above and beyond to help us sell our rental property. He made the process as easy and seamless as possible. I highly recommend his team for anyone looking at buying or selling.

Name: H***** C*******
Date: 2021-12-15 18:46:39
Rating: 5
Comment: The Gray realty team went above and beyond for us while purchasing our first home. Ben, Samantha, and the rest of the team worked extremely hard to make everything as easy as possible for us, especially when we were dealing with a set of extenuating circumstances the week of closing. I would highly recommend.

Name: K** H****
Date: 2021-12-04 09:56:48
Rating: 5
Comment: The Gray Team is a the best I have to say they are hard working,trustworthy and dedicated to getting there clients what they want in another home and just give it there all. Ben and his wife Terrie and Thomasana are a perfect dynamic duo and I highly recommend this team

Name: C**** Z*****
Date: 2021-12-03 14:53:04
Rating: 5
Comment: Thomasina Green of the Gray Team has been helping me find a townhouse. I find her very helpful and knowledgeable.

Name: D*** B***
Date: 2021-12-02 01:48:37
Rating: 5
Comment: Samantha and the Gray Team I thank you all very much Samantha I know I wasnt always the easiest to deal with over the last 6 months but you our the reason my family is in our dream home and we can not thank you and your team enough if I could have gave a 10 star review I would have ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Name: K****** C*****
Date: 2021-12-02 01:44:52
Rating: 5
Comment: If you are looking for a new home I hope you choose my friend Samantha at the Gray Team to assist you in doing so. Samantha is dedicated to her work and is always willing to go above and beyond to make your house hunting a success.

Name: C**** R*****
Date: 2021-12-02 00:28:38
Rating: 5
Comment: I would love too say that Samantha with The Grey Team is amazing! She is very educated on reality! If I have a question she is there to answer! Im always recommending Samantha to everyone that is on the hunt for a new home or trying to sell a home. The Gray Team gets it done!

Name: S****** B*******
Date: 2021-12-01 17:31:44
Rating: 5
Comment: Thank you gray team for working with me getting me fast showings Samantha extra special thanks to you my family really appreciates your time and beautiful kindness

Name: L***** B******
Date: 2021-12-01 17:25:36
Rating: 5
Comment: I would love to give thanks to Samantha and the gray team on preparing me to buy my first home being caring and understanding. Samantha you are great and thanks for being understanding with me and so helpful

Name: L** A****
Date: 2021-12-01 17:23:40
Rating: 5
Comment: I always recommend Samantha Rotolo with The Gray Team! They will get the job done, putting your best interest first! I always recommend her when someone is looking to buy or sell!

Name: S**** W******
Date: 2021-12-01 16:27:47
Rating: 5
Comment: (when it comes to Real estate samantha with the Gray Team is who i recommend).

Name: M****** C*****
Date: 2021-12-01 16:01:20
Rating: 5
Comment: Samantha with the Gray Team is my favorite realtor! I always recommend her to family or friends when they are looking to buy or sell a home. I highly recommend her!

Name: S****** G*****
Date: 2021-12-01 14:52:30
Rating: 5
Comment: I can not thank Samantha and the gray team enough for all there hard work and dedication in finding me my first home Samantha is always available for all my questions and is so knowledgeable thank you Samantha love working with you and the gray team

Name: K**** S*****
Date: 2021-12-01 12:56:58
Rating: 5
Comment: Samtha rotolo is a great agent very pleasant and pro professional great agent and the gray team is the best tu so much Gray team keep going

Name: S**** W****
Date: 2021-12-01 12:12:29
Rating: 5
Comment: Thomasina Greene is an amazing realtor and goes above and beyond for her clients.

Name: C**** K*****
Date: 2021-12-01 11:41:05
Rating: 5
Comment: My friend Thomasina Greene works with the The Gray Team, when I recommend someone in real estate, I send them her way!!!

Name: C*** O******
Date: 2021-12-01 04:06:06
Rating: 5
Comment: My friend Thomasina Greene is very dedicated and good at her job. She pays attention to all details of what a customer wants/needs, and does her best to deliver just that. The Gray Team is lucky to have her.

Name: J**** L*****
Date: 2021-12-01 03:32:40
Rating: 5
Comment: I had the pleasure of working with Thomasina White with The Gray Team. She went above and beyond to find us our perfect home!

Name: S*** D*******
Date: 2021-12-01 02:48:22
Rating: 5
Comment: Samantha is my go to realtor when friends and family ask for recommendations! Highly recommend!!

Name: L***** O***
Date: 2021-12-01 02:41:18
Rating: 5
Comment: My friend Thomasina Greene works with the The Gray Team, when I recommend someone in real estate, I send them her way.

Name: R****** D*********
Date: 2021-12-01 02:02:17
Rating: 5
Comment: My friend Thomasina Greene is someone I would highly recommend if you are looking to buy or sell your home. Thomasina and The Gray Team are wonderful people and go above and beyond which is in my opinion hard to find these days!

Name: C*** W*******
Date: 2021-12-01 01:52:44
Rating: 5
Comment: .Finding a home in this hard time has been a very hard experience but having a realtor like Sam Rotolo has made all the difference I would recommend working with her and the Gray team over and over again.

Name: C****** S*****
Date: 2021-12-01 01:38:15
Rating: 5
Comment: Thank you for everything Thomasina!

Name: N*** P****** s x**
Date: 2021-12-01 00:48:07
Rating: 5
Comment: Thomasina Greene is an asset to this agency!

Name: J**** Z
Date: 2021-12-01 00:31:17
Rating: 5
Comment: Samantha Rotolo is great for your company

Name: M****** W****
Date: 2021-11-30 21:59:44
Rating: 5
Comment: The Gray team is fantastic. Very professional. And are on the ball with all the details you need. Thomasina Greene is wonderful. She seems to really enjoy her job.Always positive and a smile on her face. If i sell. They will take care of me..

Name: K******* H****
Date: 2021-11-30 21:39:24
Rating: 5
Comment: My friend Thomasina Greene works for “The Gray Team” and she has a lot of great advice, when asking about buying a home! She Gets straight to the details. She’s awesome! :)

Name: S**** S******
Date: 2021-11-30 19:59:37
Rating: 5
Comment: Samantha with the Grey team has always been professional and always gets back to us in a timely manner with information, pictures or whatever we request for our real estate needs.

Name: S**** D******
Date: 2021-11-30 19:56:15
Rating: 5
Comment: Thomasina White with The Gray Team knew exactly what I wanted even if I didnt. She took me to several homes day and night and worked tirelessly and cheerfully until she finally left us in the most perfect neighborhood on our new front porch, exactly where we were meant to be. The entire office was sincere and professional. I highly recommend! (as does the dog).

Name: K** D****
Date: 2021-11-30 19:54:54
Rating: 5
Comment: Thomasina is a go getter, hard worker and gets things done. Ben is also a hard worker and great person to work with. With this team you will get results fast!!

Name: K** D****
Date: 2021-11-30 19:51:31
Rating: 5
Comment: Thomasina and Ben are great people to work with. You wont find better anywhere!! If you are buying or selling theses are the people you want!

Name: T** S****
Date: 2021-11-30 18:44:55
Rating: 5
Comment: I have no idea how to sell a house. Thomasina Greene from the gray team most certainly does!! Asking dumb questions seems to be what I do best and not only did she not laugh at any of them, she answered every single one in detail. I cant recommend her enough!

Name: A***** T*****
Date: 2021-11-30 18:24:30
Rating: 5
Comment: Thomasina Greene will be my go to person and always be recommended.

Name: C***** P*******
Date: 2021-11-30 18:10:48
Rating: 5
Comment: Thomasina Greene from the Gray Team is where it is at. I send all my friends in the area to her first!

Name: k**** b******
Date: 2021-11-30 17:51:33
Rating: 5
Comment: Thomasina Greene works with The Grey Team. When I recommend someone in real estate, I send them her way! 😊🌹

Name: N***** D******
Date: 2021-11-30 17:30:45
Rating: 5
Comment: Thomasina Greene was the agent from the The Gray Team that helped my sister find her home! She worked relentlessly to find her the prefect neighborhood. Anyone looking for a home in the area I would highly recommend her!!!

Name: D**** V*********
Date: 2021-11-30 17:28:13
Rating: 5
Comment: My friend Thomasina works for the Gray Team. When someone is looking for a home I always send them to her and Ben.

Name: D***** B****
Date: 2021-11-19 23:36:07
Rating: 5
Comment: I cant thank Samantha and the Gray Team enough. Samantha is always available for us, gets us fast showings has so much knowledge of the housing market and everything to do with Real Estate. Samantha is professional kind and courteous if Samantha and the Gray Team cant do the deal then it cant be done.

Name: M****** D****
Date: 2021-10-28 18:53:22
Rating: 5
Comment: My friend Samantha with The Gray Team is always who I recommend with any real estate needs. She’s very personable and kind!

Name: T**** W******
Date: 2021-10-26 15:12:53
Rating: 5
Comment: When it comes to Real Estate - I will always “Roll with Rotolo!” Samantha gets back to me quickly when I reach out to her with questions. I have full confidence in her and The Gray Team to take care of my real estate needs.

Name: B****** S******
Date: 2021-10-26 01:30:08
Rating: 5
Comment: Samantha Rotolo with the Gray Team answers all my questions and concerns. She is very professional and knowledgeable. Thanks for being there for my family, I would highly recommend her and the gray team 5 ⭐⭐⭐⭐⭐

Name: D***** R*****
Date: 2021-10-26 00:49:40
Rating: 5
Comment: Samantha on the Grey Team always takes care of all our Real Estate needs. She is so patient and really Listens. Myself and my husband are so happy that we have Samantha to always count on!

Name: R** S*******
Date: 2021-10-26 00:22:49
Rating: 5
Comment: Samantha with The Gray Team is my favorite realtor. I always recommend her when someone is looking to buy or sell!

Name: M*** S******
Date: 2021-10-25 17:08:05
Rating: 5
Comment: I highly recommend Samantha with The Gray Team for all of my real estate needs.

Name: K*** T*****
Date: 2021-10-15 15:47:52
Rating: 5
Comment: Ben Gray and his team were amazing! They always put our needs first and never quit on us! Thanks guys!

Name: C***** W*******
Date: 2021-10-15 01:12:34
Rating: 5
Comment: Ian Wheatley from the Gray Team is tremendous. Highly recommend working with him.

Name: J**** D******
Date: 2021-10-14 00:15:50
Rating: 5
Comment: Ian from the Gray Team is outgoing, friendly, knowledgeable and professional. Ive recommended him several times and will continue to do so.

Name: M****** D*******
Date: 2021-10-12 01:02:30
Rating: 5
Comment: The Gray Team is the best. Specifically Samantha was super helpful. Highly recommend her for a realtor.

Name: K****** M*******
Date: 2021-10-10 22:20:00
Rating: 5
Comment: Samantha from The Gray Team has helped my husband and I tremendously with our house hunting endeavors! Weve had so many questions with this being our first time looking to purchase a home, and Samantha has always been thorough and efficient while answering them all. She is extremely professional, and we wouldnt want to work with anyone else!

Name: A P
Date: 2021-10-10 07:54:46
Rating: 5
Comment: My wife and I recently relocated to Syracuse from the NYC area and when we were searching for a realtor in the area local friends recommended Samantha Rotolo with the Gray Team. Samantha was everything we could hope for. Available at all times and very professional. Thank you, Samantha!

Name: D** A
Date: 2021-10-09 00:45:42
Rating: 5
Comment: Ben is awesome. The gray team is great! Thanks for helping me sell my home.

Name: J******* S******
Date: 2021-10-08 19:14:21
Rating: 5
Comment: Great experience with Samantha Rotolo while looking for a house, she is extremely responsive and helpful. The Gray team is excellent.

Name: D***** R*****
Date: 2021-10-08 18:40:48
Rating: 5
Comment: Samantha Rotolo has been outstanding in our experience looking for a house. She has always made herself available and has been very professional. She sent over so many houses to look at and have us a ton of options. Samantha is kind, understanding, and professional. We are so lucky to have her as our Realtor.

Name: j******* d********
Date: 2021-10-08 18:15:51
Rating: 5
Comment: Great experience with Sam Rotolo and the Gray team! I love them, so professional and wonderful to work with!

Name: B R
Date: 2021-10-08 01:30:24
Rating: 5
Comment: The Gray Team is your go to for all of your real estate needs! Samantha is very responsive, and knowledgeable in all aspects. I highly recommend them.

Name: M******* M******
Date: 2021-10-08 00:43:38
Rating: 5
Comment: Samantha Rotolo of the Gray Team was fantastic in this crazy market. Easy to reach and very professional.

Name: A****** S******
Date: 2021-10-08 00:05:15
Rating: 5
Comment: Samantha from the Gray team is exceptional. Even while being so busy showing/selling so many other homes she is patient, intuitive and just what you would need from beginning to end. Truly great team for all your home buying needs. Will recommend them time and time again.

Name: S**** B****
Date: 2021-10-07 21:09:32
Rating: 5
Comment: My best friend Samantha works for The Gray Team, and I highly recommend them for any real established needs!

Name: E**** D*****
Date: 2021-10-07 18:23:51
Rating: 5
Comment: My friend Samantha with The Gray Team is the best Realtor! My husband and I love working with her; she always does an amazing job! She’s our go to person for any real estate needs.

Name: j M
Date: 2021-10-07 16:54:01
Rating: 5
Comment: Samantha with The Gray Team is my go to Realtor! She and The Gray Team work day and night to get the job done right!

Name: B***** M
Date: 2021-10-07 16:39:23
Rating: 5
Comment: I would always recommend Samantha with the gray team! She goes above and beyond in everything she does !

Name: S**** B*******
Date: 2021-09-25 23:59:40
Rating: 5
Comment: I was attempting the impossible; selling & buying a home in this chaotic market. I cannot say enough about Ben & his team! They got my house sold (fast). found me an amazing purchase ( what I wanted, where I wanted & in my price range). It wasnt overnight, but the Gray team works diligently & with efficiency. They also have great resources. Thank you Samantha, Thomasina & Ben! So happy.

Name: Y*** P*******
Date: 2021-09-03 00:06:27
Rating: 5
Comment: We recently bought and sold our home with The Gray Team, specifically Ben. If you are looking for a realtor who is knowledgeable, accessible, patient, goes above and beyond, and has a high level of integrity, you will find all of those qualities (and more) in Ben and those who work with him. We looked at quite a few houses before finding “the one” and Ben was there every step of the way. He truly understands the market, is very calm during somewhat stressful situations, and had our best interest at heart. He never let us settle for a house he knew we wouldn’t be happy with, even when we started to feel discouraged. When the initial deal with the sale of our home unexpectedly fell through, Ben immediately re-listed our home despite it being a holiday weekend. Our house was back under contract very shortly thereafter. He understood and respected our need for frequent communication, which was really important to us. You will not find a realtor who is more dedicated to his clients or hard-working. On the rare occasions Ben was not available to show us a home, one of his colleagues stepped in. Everyone of the Gray team we encountered was kind, enthusiastic, willing to help and just good people. Do yourself a favor and work with the best of the best. You will not regret your decision.

Name: K*** R**
Date: 2021-08-25 15:27:43
Rating: 5
Comment: Sarah was wonderful! She made our long-distance home buying experience as easy as possible with video walkthroughs and great responsiveness. We love our new home and know Sarah and the Gray Team made it possible.

Name: M*** D********
Date: 2021-08-24 15:19:01
Rating: 5
Comment: My fiancé and I just moved to CNY for job opportunity and close proximity to our family. Ben and Sam at Gray Realtors were absolutely wonderful to work with. They were responsive, professional, friendly and very knowledgeable. As first time home buyers, they walked us through every step of the process and were very patient with us. I would absolutely work with them again in the future and urge anyone in the CNY area to seek out their professional services.

Name: M****** C*****
Date: 2021-08-20 13:31:39
Rating: 5
Comment: Ben and the Gray team were awesome!! They have the process of home buying down to a science and are super easy to work with. Their communication through every step of home buying is flawless, and the Gray team make the process of home buying as stress free as possible. Definitely recommend to anyone looking to buy a home.

Name: A***** H****
Date: 2021-08-09 14:55:59
Rating: 5
Comment: I highly recommend Ben and his team. Ben is very professional, very knowledgeable and goes above and beyond. After many speed bumps in our buying process he maintained motivated and aggressive to fight for the house of our dreams in negotiations. Would highly recommend Ben and will recommend to friends and family in the future.

Name: J***** L*****
Date: 2021-07-30 13:32:09
Rating: 5
Comment: My wife found Ben and his team through Dave Ramseys ELP program and he contacted us right away. In the past with realtors I have felt that while helpful, they almost feel pushy and everything has a sense of urgency. Ben is different, he gives space when you want or need it but still stays on top of things so you dont have to worry about missing something. Youll never feel pressured or rushed, and he will give you as much or as little input as you want to help make decisions. We had an issue that as far as Im concerned was no fault of his, and he still made sacrifices on his end to try to make it right. We were very happy with our experience and would recommend Ben and his team to anyone.

Name: J*** F****
Date: 2021-06-10 15:53:59
Rating: 5
Comment: Excellent service and very professional. Worked with us for over a year to find a perfect house for our needs. Thanks to the whole team and Especially Ben Gray for all his work on this purchase.

Name: B***** C*****
Date: 2021-06-02 21:15:36
Rating: 5
Comment: Ben was a pleasure to do business with. He communicated regularly through the process. It was really helpful to have someone you could trust. He shared his knowledge. It was a great experience and I learned a lot. I would suggest Gray Cross Realty to anyone who needed to sell or buy. Thank you!

Name: R****** B*******
Date: 2021-02-18 14:27:17
Rating: 5
Comment: We had a great experience. We were given great recommendations through the whole process. As first time home buyers, we had many questions and Ben responded quickly and walked us through the whole process. We are so happy with our new home!!

Name: a**** s******
Date: 2021-01-15 13:53:56
Rating: 5
Comment: Sarah was so amazing! She sold my grandfathers home so quickly! She was super responsive to all of my text messages and handled everything quickly and professionally. She got the house listed very quickly after we contacted her. She made the house look amazing on the website and got a lot of interest in the home very quickly!We had a realtor before her who was horrible and Sarah was like a god send. Just so sweet and willing to help. It was an amazing easy experience. It was so nice not having to watch my 80 year old grandfather stress out about selling his home.

Name: E**** N****
Date: 2021-01-03 14:11:53
Rating: 5
Comment: Ben is the best in the business. As first-time homebuyers, we were new to the entire process. Ben truly has the heart of a teacher and walked us through each step. He didnt rush any decision but helped educate us along the way. We recommend Ben to every single person we know. We couldnt have been happier with our home or the decision to use Gray Cross Realty! 10/10 recommend.

Name: T**** L*****
Date: 2021-01-02 04:54:06
Rating: 5
Comment: I absolutely loved everything about my experience with Gray Cross Realty. Sarah my realater was so friendly and always responsive to my text messages or emails eventhough I work overnights. I appreciate everything she did. Even when I had a few panic attacks or did not understand the logistics of buying a home. She always stayed calm and did the best she could to explain things to me. One of the owners and broker of the company also called to answer questions Sarah tried to explain to me in a different way just to make sure I understood all the mumbo jumbo as we homebuyers might not understand.. . I will most definitely use them again...Thank you sooooo much..

Name: M****** O*****
Date: 2020-12-31 02:13:49
Rating: 5
Comment: I now have the house of my dreams! Thanks to Ben Gray for being professional and patient with us throughout the entire process.

Name: r*** c********
Date: 2020-12-30 23:25:14
Rating: 5
Comment: Gray Cross Realty helped us purchase 2 REO investment properties that have turned into great investments for us. Of course we looked at quite a few properties before finding these 2 great deals, and we found Ben to be both very knowledgeable and reliable. Wonderful to do business with them.

Name: A****** S******
Date: 2020-12-21 18:57:17
Rating: 5
Comment: Ben & his team were friendly, attentive, timely & professional. We highly recommend this team!

Name: D****** P******
Date: 2020-12-21 16:35:18
Rating: 4
Comment: Ben was straight forward with pricing for what we had, along with suggestions to improve for the buyers eye. He and his team were a pleasure to work with, along with being available 7 days a week. The Gray Team is there for you.

Name: L*** F********
Date: 2020-12-01 00:12:40
Rating: 5
Comment: These guys do the best to make sure you’re satisfied. In my personal experience, I was such a pain of a customer asking so many questions and expecting the best professionalism and they delivered and exceeded my expectations. Worth every penny thanks guys we’re happy with our purchase and excited use this service later. Highly recommended.

Name: K**** B****
Date: 2020-11-21 20:15:37
Rating: 5
Comment: We worked with Ben Gray who was endorsed by Dave Ramsey to sell our home. I cannot say enough good things about the process working with Ben. He was quick to answer questions, very up front and honest, constantly went above and beyond to help in any way possible, used cutting edge products to help us get more than we imagined possible for our home and was even open to answering questions about our home purchase 3 hours away. Gray Cross Reality deserves more than 5 stars in my opinion!

Name: L* D****
Date: 2020-11-03 10:54:36
Rating: 5
Comment: I was given great service by my realtor, Thomasina Greene at Gray Cross Realty. She had probably never been in a situation where the sale took 5 months and subsequent purchase of a new home with great credit and a huge down payment, another 3 months. I saw Ben for about 45 minutes and when he put the sign on my lawn. Thomasina however, was there and available by text, phone and email, when things seemed to come to a stand still. She was quick to get answers and advocate for me. I found that most of the answers to the questions I had about why the professionals werent doing their jobs came from Ben and sounded more like excuses. None of the hold ups were due to any aspect of COVID or anything I, the buyer, seller or Thomasina had any control over. I wont ever buy another house or sell the one I have after this experience but all the credit for getting those transactions completed really goes to Thomasina who didnt hesitate to be the squeaky wheel when I needed one. I would recommend that you ask for Thomasina Greene at Gray Cross Realty if youre looking to sell or buy a house.

Name: D***** M*******
Date: 2020-07-31 20:18:58
Rating: 5
Comment: My wife and I fled NYC during COVID much like the holy family fleeing Judea. We had our sights set on a property, but Ben introduced us to a much nicer property which we ended up buying. We absolutely love it!He responds to questions and concerns very quickly throughout the whole process. He had great recommendations for a closing lawyer, lender, etc. as well since he is really plugged into the local community. Would absolutely recommend to anyone buying in central NY.

Name: h*** m*****
Date: 2020-07-30 23:55:59
Rating: 5
Comment: Ben was calm not pushy . Very helpful in various ways. Always answered questions very pleasant. Ive known Ben for years and trusted him to help us buy our first and forever home Thanks Ben for putting up with me lol

Name: D**** K****
Date: 2020-06-20 13:08:47
Rating: 5
Comment: Very professional and responsive. We are happy with our new home.

Name: E*** B***
Date: 2020-06-11 20:03:56
Rating: 5
Comment: Ben Gray and his team helped my wife sell our first home. I could not be happier with the overall experience! Ben helped us come up with a well organized plan to sell our home for the best value possible. His efforts and ours combined led to us selling our home for $12,000 over the asking price!!!Communication: Ben was very patient in explaining thoroughly all of the details of the sale including many factors that we had never considered before as this was our first time selling. He was always prompt and thorough in his communications.Coordination: Our home needed several repairs before it was in its best condition to sell. Each time something came up, Ben was quick to say, I have somebody who I can recommend to do that for you! Here is their contact info. This streamlined the entire process, took so much stress out of the whole process, and each person he recommended was extremely good AND affordable.Overall, this was an extremely positive experience. Ben and his team are trustworthy, and I would not hesitate to recommend them to my closest friends and family.

Name: B******* M******
Date: 2020-05-08 16:44:07
Rating: 5
Comment: If your not using Ben Gray to take care of your Real Estate needs you really need to ask yourself why. Ben is hardworking, knowledgeable, and most importantly honest. You won’t go wrong choosing Ben.

Name: M****** B****
Date: 2020-04-09 18:51:15
Rating: 5
Comment: We worked with Ben and his team on a Foreclosure which was a property that we really wanted. Ben was excellent to work with and kept us very informed on the process with the bank. In the end we did get the property, and I highly recommend working with Ben and his team.

Name: R*** E*********
Date: 2020-01-24 15:30:37
Rating: 5
Comment: I first met Ben when I was purchasing my first home in 2017. He was the listing agent on a foreclosure I wanted to submit a pretty ridiculous offer on, but he trusted me from the get go(even when everyone else pretty much laughed at me). Now three year later, I have purchased the home of my dreams all because of his doing. I dragged him through some pretty scary showings in order to get to this point and he never questioned my confidence or very reaching dreams. I hope Ben is not only my lifelong realtor, but also my friend. This office has put up with all my ridiculous questions, phone calls, demands, and change ups. I do not believe there is any realtor more committed to his clients and their longevity.

Name: L**** T*******
Date: 2020-01-22 03:06:30
Rating: 5
Comment: The owner, Ben Gray, personally helped us sell our house from across country. We had a large property in Marcellus (used to be our home) that we rented and moved to California. When our tenants left we called Ben to sell. To say he went above and beyond for us is an understatement. He arranged contractors, and cleaners and staging. We followed all his recommendations and received multi competing bids it the first weekend (in November in upstate!). He skillfully negotiated on our behalf and we accepted an offer $50,000 over asking with minimal contingencies and closed a month after. I would hire the Gray team again in a second and highly recommend them for a full service realtor. We felt like our business mattered to them and they were responsive and communicative every step of the way. If you are considering them, just do it!

Name: K****** G********
Date: 2019-12-19 21:45:42
Rating: 5
Comment: Ben helped us find a new owner of our rental property. He brought several people through, and sold our house quickly. Ben is very easy to work with, returned all our calls and always answered our many questions. I would highly recommend Gray Cross Realty, they are very professional.

Name: L*** S****
Date: 2019-11-30 20:24:24
Rating: 5
Comment: Ben was honest and upfront with me from the start. He knew not only what I wanted but what I needed, was very patient and able to work with me and steer me in the right direction. Highly recommend him!

Name: Z B
Date: 2019-11-26 19:19:15
Rating: 5
Comment: My wife and I had looked for homes in the past and just never found something that fit us. Ben listened to us and very quickly found the best one for us. Attentive and hard working, he really helped us navigate a complicated process as first time home buyers. I would highly recommend them.

Name: S**** L**********
Date: 2019-11-25 16:19:15
Rating: 5
Comment: We have bought 7 foreclosure houses through Ben and the Gray team. He is knowledgeable, returns calls and follows through. Incredible guy to work with and the only realtor and brokerage we want to work with. You won’t be disappointed.

Name: K*** D****
Date: 2019-10-12 04:19:35
Rating: 5
Comment: My husband and I had a great experience buying a house with Ben. His calming presence was very reassuring for two twenty-somethings buying their first home. He definitely had our best interests at heart and wasn’t just trying to make a quick sale. He was very knowledgeable about everything home-related such as things to look for when viewing a home, giving us estimates on how much it would cost to perform certain repairs, and the overall local area. Lastly, he was flexible with our schedules and showed us the houses we were interested in very quickly. We definitely would recommend working with Ben.

Name: L***
Date: 2019-10-03 05:59:48
Rating: 5
Comment: The Team at Gray Cross made our first time home buying experience understandable and smooth. A lot of insight was given, and was much appreciated. Our best interests were always priority one and we were not rushed into anything. I highly recommend the Gray Cross Realty team.

Name: C***** H*****
Date: 2019-09-25 12:31:54
Rating: 5
Comment: Ben was very helpful. Highly recommend.

Name: K** W******
Date: 2019-09-25 12:30:26
Rating: 5
Comment: Great to work with. Very attentive and keeps you in the loop.

Name: D**** L****
Date: 2019-09-24 22:57:39
Rating: 5
Comment: Amber Perkins was AWESOME! We worked with her for many months. Because of her professionalism & perseverance we have our forever home.

Name: A******
Date: 2019-08-13 17:26:45
Rating: 5
Comment: I highly recommend Gray Cross Realty. Ben and his team were very hard working, personal, and knowledgeable as they helped us find our first home together.

Name: K D
Date: 2019-08-07 02:40:31
Rating: 5
Comment: Awesome people, so helpful. Caring. Considerate. Just wonderful

Name: C**** R**
Date: 2019-06-26 14:17:38
Rating: 5
Comment: We worked with Ben on the purchase of our home and we had a wonderful experience!!Ben was always available to answer any questions that we had and if he didnt know the answer he would research it and get back to us.We wouldnt hesitate to use Ben in the future.

Name: D***** K*******
Date: 2019-04-16 00:53:01
Rating: 5
Comment: The best experience I’ve ever had. Professional, determined, super helpful and very friendly. Exceeding the highest expectations. Definitely will recommend and stay in touch myself. Special thanks to Ben for all his friendship, help and care.

Name: S***** P****
Date: 2019-03-05 19:53:07
Rating: 5
Comment: Ben is great to work with, they are professional, knowledgeable and respond quickly, Always a pleasure to do business with.

Name: R***** s****
Date: 2019-02-27 23:40:24
Rating: 5
Comment: Ben did a great job. He and his team were very helpful and the whole process of buying my new house and selling my old, went through without issue

Name: Y** H**
Date: 2019-02-22 20:01:14
Rating: 5
Comment: Great experience. Ben is very patient and responsive. Highly recommend.

Name: T****** W****
Date: 2018-11-29 14:00:01
Rating: 5
Comment: Ben was great! Very patient while we shopped, and gave us good advice about the purchase. He sold our old house in 1 day!

Name: A*** L*******
Date: 2018-11-21 23:37:02
Rating: 5
Comment: Ben and his team are amazing!!!

Name: a*** s**********
Date: 2018-11-19 19:14:46
Rating: 5
Comment: Ive worked with many realtors over the years but rarely found one as knowledgeable and professional as Ben.He knows the market as a full time realtor with years of experience .You wont find any better!

Name: M******* M******
Date: 2017-08-07 20:42:35
Rating: 4
Comment: I had a bad experience in the past with Mr Cross himself, but apparently he has retired. I have spoken with the new broker and he apologized and promised that they are going to be much more customer friendly from here on in. Wishing them luck !